This is placeholder draft content written for the current mock version of OurMoni. It has not been reviewed by a qualified Nigerian fintech lawyer, does not reflect final company or regulatory decisions, and must not be treated as legally binding or as proof of compliance.

Use Support → Contact support to open a ticket. Include any relevant evidence (references, dates, descriptions) in your message.

Every ticket gets a reference number and a status (Open, In Progress, Awaiting User, Resolved, Closed) visible on your Support page.

A formal escalation path for unresolved complaints, and confirmed response-time targets, are pending confirmation.